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Knowledge Base Management

NineData lets you build and manage enterprise knowledge bases that can be used by ChatDBA to improve answer quality and business relevance.

Prerequisites​

  • You have created or joined an organization. For more information, see Manage Organization.
  • The NineData console is in organization mode. For more information, see Switch to Organization.
  • Your current role is Administrator.

Step 1: Create a Knowledge Base​

  1. Log in to the NineData Console.

  2. In the left navigation pane, click Account > Knowledge Base.
  3. Click Create Knowledge Base in the upper-right corner.
  4. Enter the knowledge base name and description, then click OK.

Step 2: Upload Knowledge Documents​

  1. Log in to the NineData Console.

  2. In the knowledge base list, click the target knowledge base ID.
  3. On the Knowledge Base Detail page, click Add Doc.
  4. Select a file to upload, or drag and drop the file into the upload area.
  5. Click OK to finish uploading.

Supported document formats: DOC, DOCX, PDF, TXT, XLS, and XLSX.

Step 3: Enable the Knowledge Base​

Knowledge bases are enabled by default after creation. If a target knowledge base is currently disabled, do the following:

  1. Log in to the NineData Console.

  2. Find the target knowledge base in the list.
  3. Turn on the switch under the Open column.

How It Works with ChatDBA​

  • Enabled knowledge bases can provide additional knowledge sources for ChatDBA.
  • When an answer uses knowledge base content, ChatDBA displays a source button so you can trace where the answer came from.
  • For more information, see ChatDBA.