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Manage Knowledge Base

NineData supports the construction and management of enterprise private knowledge bases, in conjunction with ChatDBA to efficiently obtain internal knowledge content, enhancing the efficiency and accuracy of information retrieval.

Prerequisites​

  • You have created or joined an organization. For more information, please refer to Manage Organization.
  • The NineData console is in organization mode. How to switch from personal mode to organization mode, please refer to Switch to Organization.
  • Your role is Administrator. For more information about roles, please refer to Roles.

Step One: Add a Knowledge Base​

  1. Log in to the NineData Console.

  2. In the left navigation bar, click Account**Knowledge Base**.

  3. Click the Create Knowledge Base in the upper right corner of the page, enter Knowledge Base Name and Knowledge Base Description in the pop-up window, then click OK.

Step Two: Add Documents​

  1. Log in to the NineData Console.
  2. In the left navigation bar, click Account**Knowledge Base**.
  3. Click on the target knowledge base ID, on the Knowledge Base Detail page, click the Add Doc on the right side.
  4. Click the upload icon in the page to select the knowledge base file, or directly drag and drop the file onto the icon to complete the upload, then click OK. Supports DOC, DOCX, PDF, TXT, XLS, XLSX formats.

Step Three: Enable the Knowledge Base​

The knowledge base is enabled by default after being added; you do not need to manually turn it on. This step only applies to knowledge bases where Open is Close.

  1. Log in to the NineData Console.
  2. In the left navigation bar, click Account**Knowledge Base**.
  3. Find the target knowledge base ID, click the slider switch under the Open column on the right, to enable the knowledge base.

At this point, you can already query the content of the knowledge base through ChatDBA. For information on how to use ChatDBA, please refer to Intelligent Q&A Bot ChatDBA.