Manage internal messages

Use internal messages to receive and manage notifications inside the NineData console, including approval tasks and product notifications.

Overview

Internal messages are usually used for these scenarios:

• Task approval notifications: Approvers receive approval tasks and can respond to applicants from the message details page.
• Product updates: Planned notifications for new features, product changes, and product announcements.
• Operation notices: Planned notifications for task status changes, failures, timeouts, and other operational events.
• Billing notifications: Planned notifications for account balance, bills, and deduction events.
• Event notifications: Planned notifications for platform events and promotions.

View, delete, and mark internal messages as read from the message center.

Before you begin

• An organization has been created or joined. For more information, see Managing Organizations.
• The NineData console is in organization mode. To switch from personal mode to organization mode, see Switching to Organization.

Procedure

1. Sign in to the NineData Console.

2. Go to Notification > Inbox to open the Inbox page. Alternatively, hover over the bell icon at the top of the page () and click View More.

   tip

   Internal messages are divided into two types: Todo and Notification.

   • Todo: Types of internal messages that need your attention, such as approval tasks, task execution, etc.
   • Notification: Types of internal messages that are for viewing only, such as new function releases, event notifications, etc.

Use these operations:

Operation	Description
View internal messages	Click the target internal message or click Details for that message to open the notification details. Approve requests or read message details on the details page. Note: To quickly locate internal messages, select the All, Unread, or Read tabs on the page. Search message content with fuzzy search when needed.
Delete internal messages	Select the checkbox for the target internal message, and click Delete in the page toolbar. In the confirmation window, click Delete. Note: Select multiple internal messages for batch deletion.
Mark as read	If unread internal messages exist, a red dot () appears above the console. Read internal messages one by one, or mark them as read to remove the red dot. To mark internal messages as read in batches: Method 1: Move the mouse to the bell on the top of the page and click Mark All as Read. Method 2: Select the checkbox on the left of all unread internal messages on the Inbox page, click Mark as Read, or move the mouse to Mark as Read without selecting anything, and click Mark All as Read.

Result

Internal messages are displayed in the console notification center. Open, delete, or mark messages as read based on the available actions.